Terms
The terms that govern your use of salvaagents.com and our managed executive assistant service.
By accessing or using the Salva Agents website ("Website") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.
Salva Agents is the trading name of Dörig Software Solutions, a Swiss sole proprietorship registered in the Swiss commercial register (owner: Yannis Dörig, Locarno). We operate globally, providing managed executive assistant services. Our technology infrastructure is administered in Switzerland under Swiss law.
Salva Agents offers a managed executive assistant service that includes:
Full service details are set out in our Client Service Agreement, which governs the specific contractual terms of each client engagement.
By using our Website or services, you represent that: (a) you are at least 18 years of age; (b) you have legal capacity to enter into binding contracts; (c) you are using our services on your own behalf or with proper authorization to represent an organization; and (d) your use complies with all applicable laws in your jurisdiction.
When using our Website and services, you agree not to:
Calls, recordings, and AI features. Video calls on the Platform are not recorded or transcribed unless a host starts a recording or you enable transcription in your settings. Where you do so, you are responsible for obtaining any consent from other participants that the law of your jurisdiction requires. AI-generated content on the Platform — call recaps, task and calendar drafts, Company Brain suggestions, summaries and answers — is provided as a draft for human review; you and your agent remain responsible for anything you act on.
All content on the Salva Agents Website — including text, graphics, logos, images, training materials, and software — is the property of Dörig Software Solutions or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent.
Your workspace content and the Company Brain. The content you and your agent create in your workspace — tasks, messages, files, reports, calendar entries and Company Brain notes — is yours. You grant us the right to process it only as far as delivering the service requires, including through the service providers named in our Privacy policy. On request at any time, and in any case within fourteen (14) days of the end of an engagement, we provide you with an export of your Company Brain and workspace content in a structured, machine-readable format. The export excludes our internal supervision records, our training materials and the Platform technology itself, which remain ours. Ninety (90) days after an engagement ends we delete your workspace, or earlier if you ask us to; accounting records that the law requires us to keep survive with the reference to your organisation removed. Where a Client Service Agreement provides otherwise, the Client Service Agreement prevails.
Your use of our Website and services is subject to ourPrivacy policy. Our platform is operated under Swiss law, and data handling practices comply with the Swiss Federal Act on Data Protection (nFADP, SR 235.1). By using our services, you acknowledge our data practices as described in the Privacy policy.
Our Website may contain links to third-party websites or services. These links are provided for convenience only. Salva Agents does not endorse and is not responsible for the content, accuracy, privacy practices, or reliability of any third-party site or service. Your use of third-party sites is at your own risk and subject to their respective terms.
Optional integrations. The Platform lets you connect third-party services such as Telegram, WhatsApp, Google Calendar, and Outlook. These integrations are optional and only process your data if you enable them. By connecting WhatsApp you agree that we may send you, outside WhatsApp's 24-hour reply window, a short notification that a new message is waiting in your workspace; you can stop the channel at any time by disconnecting it or replying STOP, and standard carrier or data rates of your provider may apply. By connecting Google Calendar or Outlook you authorise Salva Agents to create and maintain a dedicated calendar in your Google or Microsoft account and to keep it updated with the events scheduled in your workspace; you may disconnect at any time, which removes that calendar and our stored access. Your use of any connected service remains subject to that service's own terms and privacy policy, and Salva Agents is not responsible for its availability or for changes it makes to its service. How we handle data from connected services is described in our Privacy Policy.
Specific pricing and payment terms for our executive assistant services are set out in the Client Service Agreement. By entering into a Client Service Agreement, you acknowledge and agree to the fee structure, payment schedule, and refund terms described therein. Salva Agents reserves the right to update its published pricing with thirty (30) days' advance notice; rate commitments made in a Client Service Agreement (such as a founding partner rate) remain unaffected by published-price changes.
Invoicing and payment. Unless the Client Service Agreement says otherwise, fees are invoiced monthly in advance in the currency agreed with you (USD, EUR, CHF, or GBP) through our payment provider, Stripe. The first invoice is payable within fourteen (14) days of issue; subsequent invoices are charged to the payment method you saved with Stripe on their due date. Accepted methods include cards, Apple Pay and Google Pay, SEPA and ACH direct debit, and bank transfer, as offered on the invoice. If a payment fails, Stripe retries it; if it remains unpaid after our written reminder, we may suspend the service until the balance is settled.
Taxes. Dörig Software Solutions is not registered for Swiss VAT, and no Swiss VAT is charged. For business clients in the European Union, our services are supplied under the reverse-charge mechanism and the client accounts for VAT in its own country (Article 196 of Council Directive 2006/112/EC); our invoices state this. Clients outside Switzerland and the EU are responsible for any taxes or withholdings applicable in their jurisdiction.
Our Website and associated content are provided on an "as is" and "as available" basis. Salva Agents makes no warranties, express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement — regarding the Website or its content.
We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any loss or damage resulting from your reliance on information published on our Website.
Salva Agents operates as a managed professional services business. Executive assistants and supervisors working with your account are engaged and overseen by Salva Agents as part of its service delivery model. Clients bear no employer obligations toward any assigned executive assistant — including no payroll responsibility, tax withholding, social security contributions, insurance, or HR administration. Nothing in these Terms creates or implies an employment relationship, agency, partnership, or joint venture between Salva Agents and its clients.
To the fullest extent permitted by applicable law, Salva Agents (including its owner, personnel, and contractors) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our Website or services.
Our maximum aggregate liability to you in connection with these Terms shall not exceed the total amount you have paid to Salva Agents in the twelve (12) months preceding the event giving rise to the claim.
Any claim you bring must be commenced within one (1) year of the event giving rise to the claim, after which it is barred, to the extent such a limitation is permitted by applicable law.
Nothing in this section limits liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence.
You agree to indemnify, defend, and hold harmless Dörig Software Solutions (trading as Salva Agents), its owner, personnel, and contractors from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your violation of these Terms; (b) your use of the Website or services in a manner inconsistent with these Terms; or (c) any content you provide to us that infringes third-party rights.
These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation. If unresolved within twenty-one (21) days, the dispute shall be submitted to the exclusive jurisdiction of the ordinary courts of Locarno, Ticino, Switzerland, subject to any mandatory statutory forum.
Salva Agents may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will post the revised Terms on our Website and update the effective date. Active clients will be notified by email at least thirty (30) days before material changes take effect.
If you do not agree to the revised Terms, you may terminate your service engagement in accordance with the Client Service Agreement. Continued use of our services after the effective date of revised Terms indicates your acceptance of those changes.
If you have any questions, concerns, or requests regarding these Terms:
Dörig Software Solutions (trading as Salva Agents)
Locarno, Switzerland
Website: salvaagents.com
Email: info@salvaagents.com